Credit card processing is completed by Stripe. Credit card information will be saved in Stripe’s confident and HIPAA-compliant platform, where it will be autocharged following each session. A receipt will be e-mailed to the e-mail address on file.

If you need a Superbill for insurance reimbursement, please let us know in advance.

Refund Policy

Eligibility: Customers are eligible for a refund within 30 days from the date of charge.

  1. Refund Conditions: Refunds are only applicable for services that are charged but not provided.

  2. Refund Process: To request a refund, customers must contact the SLP directly via email or phone.

  3. Refund Approval: Refunds are subject to approval after assessing the validity of the request. We reserve the right to refuse refunds if the service has been completed.

  4. Refund Method: Approved refunds will be processed within 14 days through the original payment method used during the purchase.

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Disputes Policy

Dispute Resolution:

  1. Contact Customer Support: In case of any disputes regarding credit card charges, customers are encouraged to contact our customer support team immediately.

  2. Provide Information: Customers should provide all relevant information, including transaction details, to assist in resolving the dispute swiftly.

  3. Resolution: Depending on the outcome of an investigation, appropriate actions will be taken to resolve the dispute in a fair and timely manner. This may include issuing a refund, providing additional assistance, or providing evidence to support the transaction.

  4. Communication: We will maintain open communication with the customer throughout the dispute resolution process to ensure transparency and satisfactory resolution.

Note: This policy is subject to change without prior notice. Customers are advised to review the policy periodically for any updates or amendments.

Transaction Currency:

All credit card transactions are processed in U.S. dollars, unless otherwise specified. We strive to provide a seamless and secure payment experience for our customers. While we accept various forms of payment, including credit cards, please note that exchange rates may apply if your payment method uses a different currency. These rates are determined by your financial institution and may result in slight discrepancies in the final amount charged. We recommend checking with your bank or payment provider for details on exchange rates and any associated fees. By completing a transaction with Empire Speech and Swallow, P.L.L.C., you agree to abide by our terms and conditions and acknowledge any currency conversion charges that may apply. If you have any questions or concerns regarding currency conversions, please don't hesitate to contact our customer support team for assistance.

Security Policy for Payment Card Details:

At Empire Speech and Swallow, P.L.L.C, we prioritize the security of your payment card details. We use Stripe.com for all credit card processing. Please see their website for details regarding their industry-standard encryption protocols and secure transmission methods. Your information is not stored with Empire Speech and Swallow, P.L.L.C. in any way; all information is stored on Stripe.com’s secure and encrypted website. If you have any questions or concerns regarding the security of your payment card details, please contact our customer support team for assistance.

Terms and Conditions:

By accessing or using our services, you agree to comply with and be bound by the terms and conditions outlined in your intake paperwork. We reserve the right to modify or discontinue our services at any time without prior notice. Your continued use of our services constitutes acceptance of any changes to these terms and conditions. Please review our privacy policy for information on how we collect, use, and disclose your personal information. If you have any questions or concerns, please contact us.

Consumer Data Privacy Policy:

Protecting your privacy and personal information is of utmost importance to us. We are committed to ensuring the confidentiality, integrity, and security of all consumer data, and are compliant with all HIPAA regulations. Any personal information provided by you, such as name, email address, contact details, or payment information, is collected solely for the purpose of processing transactions, providing services, and enhancing your user experience. We adhere to strict data protection regulations and industry best practices to safeguard your information from unauthorized access, disclosure, alteration, or destruction. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Our privacy policy outlines how we collect, use, and protect your data, as well as your rights regarding the information you provide. By using our services, you consent to the collection and use of your personal information in accordance with our privacy policy. If you have any questions or concerns about our data privacy practices, please contact us for further assistance.